We use Australian made pillar
candles. Our candles are hand poured in Southern Australia and are of the
highest quality.
Do
you email the artwork for my approval prior to my candle/s being commenced?
Once your information request form
has been received along with any photo files your artwork will be
commenced. It is emailed for your approval within 24hrs. Any changes that need
to be made will be emailed to you again for your approval to ensure that everything
is to your specifications.
When
will I receive my order?
Normal turnaround time is 7-10 days
from when your artwork is approved. You will be notified by email when your
order has been dispatched.
During busy periods orders will be completed as per required date so this time frame may vary.
Can
I receive an order in a shorter time frame?
Yes.....If you require a shorter
delivery time frame please contact us to ensure that we are able to accomodate
this for you.
Where
do you deliver?
We deliver world wide.
How
is my order sent?
All candle orders are shipped using
Australia Post registered / insured mail. Candles are wrapped in tissue paper,
bubble wrap and gently placed in shredded paper. The box is marked fragile and
also has a sticker notifying that the contents are wax products and that they
are to be kept cool.
Can I collect my order?
Yes......We are located in Glenmore
Park in Western Sydney. Be sure to choose the ""Walk in" option
at checkout so that postage will not be calculated.
