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FAQ

Don't be shy....... Here are the answers to some of our F.A.Q


What kind of candles do you use?

We use Australian made pillar candles. Our candles are hand poured in Southern Australia and are of the highest quality. 

Do you email the artwork for my approval prior to my candle/s being commenced? 

Once your information request form has been received along with any photo files your artwork will  be commenced. It is emailed for your approval within 24hrs. Any changes that need to be made will be emailed to you again for your approval to ensure that everything is to your specifications. If you have not received your artwork withing this time frame please email us to confirm that we have received your paperwork.

When will I receive my order? 

Normal turnaround time is 7-10 working days from when your artwork is approved. You will be notified by email when your order has been dispatched. During busy periods all orders will be completed as per required date so this time frame will vary as orders required first will be processed first. If at any time you are concerned that your order seems to be taking longer than usual please email, call or message us and we will be more than happy to assist you.


Can I receive an order in a shorter time frame? 

Yes.....If you require a shorter delivery time frame please contact us to ensure that we are able to accommodate this for you. 

Where do you deliver? 
 
We deliver Australia wide.

How is my order sent? 

All candle orders are shipped using Courier & Australia Post registered / insured mail and require a signature on delivery unless the clients permission and an ATL - Authority To Leave is given. Candles are wrapped in tissue paper, bubble wrap and gently placed in shredded paper. The box is marked fragile and also has a sticker notifying that the contents are wax products and that they are to be kept cool.
 
Can I collect my order? 

Yes......We are located in Glenmore Park in Western Sydney. Be sure to choose the ""Walk in" option at checkout so that postage will not be calculated.